Strategi Peningkatan Kualitas Layanan Guru Melalui Pengembangan Kepribadian dan Keadilan Organisasi
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Abstract
Kualitas layanan guru merupakan unsur penting terkait pencapaian tujuan pendidikan nasional dan mengembangkan manusia Indonesia seutuhnya. Survei awal kualitas layanan guru Pegawai Negeri Sipil di Sekolah Menengah Atas kota Bogor belum mencapai hasil maksimal. Oleh karena itu, kualitas layanan guru menarik untuk diteliti. Penelitian ini bertujuan menemukan upaya bagaimana kualitas layanan guru dapat ditingkatkan dengan cara meneliti hubungan kualitas layanan guru dengan variabel kepribadian guru dan keadilan organisasi. Penelitian menggunakan metode statistik korelasional dan dilakukan analisis metode sitorem. Unit analisis penelitian adalah guru Pegawai Negeri Sipil SMA dengan populasi berjumlah 279 dan sampel 103 guru. Hasil penelitian terdapat hubungan positif kepribadian guru dengan kualitas layanan guru dengan kekuatan hubungan ry1 = 0,421 dan terdapat hubungan positif keadilan organisasi dengan kualitas layanan guru dengan kekuatan hubungan ry2 = 0,297 sehingga kualitas layanan guru dapat ditingkatkan melalui kepribadian guru dan keadilan organisasi. Dapat disimpulkan untuk meningkatkan kualitas layanan guru dapat dengan cara memperhatikan indikator yang belum optimal untuk rekomendasi dan menentukan urutan prioritas perbaikan yang perlu dilakukan.
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